SHOPPING, SHIPPING AND DELIVERY
STUDDS ensures to provide a delightful customer experience by delivering the Products as per the terms of this Policy.
Definitions:
“In-stock” means Products which are readily available.
“Out of Stock” means the item is presently not available for sale.
“Products” means all the Products which are sold by M/s Studds Accessories Limited (‘STUDDS’) through online mode at https://shop.studds.com/
“You/ Your” means any person who is placing an order for the Products online at https://shop.studds.com.
1.Serviceability:
Before placing Your order, You are requested to check the serviceability of Your delivery address at our website, by using the PIN code of the desired delivery address. At the time of placing an order, if incorrect delivery destination address or pin code details are provided by You, in such cases, STUDDS will not be responsible for the non-delivery or delayed delivery of Your order.
Serviceability at Your location will also depend on:
- Whether the STUDDS ships to Your location.
- Legal restrictions, if any, in shipping to Your location.
- The availability of reliable courier partners in Your location.
- At times STUDDS prefer not to ship to certain locations. This is entirely at STUDDS
2.How to place an order
Ordering at https://shop.studds.com is easy. Just select the items You want & add them to Your cart. Click Proceed and Enter Your shipping address and payment information before You proceed for payment. The website is regularly updated by us, however, before placing Your order, You may check the Product availability before placing the order. In case the Product is Out of Stock, You may not be able to place the order for such Products.
- Payment Option for placing an order
Payments are accepted through certified third-party payment gateways. You may visit the official website of the payment gateway operator at https://easebuzz.in/ for further information.
What to do in case of payment/ order failure
In case of a payment/ order failure, please retry and ensure information entered in the payment gateway is accurate & that Your Internet connection is not disrupted in the process of payment.
If Your account has been debited without any order confirmation, payment is normally rolled back to Your account within 5 – 7 business days.
In case it is not reflected in Your account or there is any other issue with respect to payment/ order confirmation, You can write to us on our E-mail ID: customercare@studds.com with Your order number/ transaction ID and order amount for any clarification.
- Delivery Process
- Once our system processes Your order, Your Products are inspected thoroughly to ensure they are in perfect condition.
- After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to You within the estimated timelines mentioned at the time of placing the order.
- Estimated time for dispatch and delivery:
STUDDS generally procures and ships the items within the time specified on the Product page. Business days exclude public holidays and Sundays.
Our estimated time to dispatch is: 2 to 3 Business days from the date of order.
While STUDDS will endeavor to meet the estimated timeline, the actual dispatch and delivery time may vary due to uncontrollable reasons. Estimated dispatch and delivery times are provided as guidelines only, and do not consider possible delays caused by any unforeseen circumstances.
- How to track Your order after shipping:
Post-dispatch, You will receive an email or SMS or both regarding the estimated time of delivery of Your order along with the details of the unique tracking number (AWB) assigned to your order. You can track the delivery status of Your order through our website or the website of our delivery partner.
STUDDS reserves the right to cancel Your order at its sole discretion and refund the amount paid for cancelled product(s) to Your account.
- In case You book multiple Products in one order:
STUDDS would endeavor to ship all Products together. However, this may not always be possible due to some product characteristics and/or logistics issues. If Your order has multiple delivery addresses, then You are requested to place the orders separately for each delivery address.
- Shipping and Delivery Charges
All prices are inclusive of GST . In the case where the shipping cost is applicable, it shall be shown at the time of checkout and consumers will know about this before making payments.
- When the buyer is not present at the time of delivery:
Our delivery partners generally attempt more than once to deliver the Product. Please contact the delivery partner at the earliest and give them a delivery time that will suit Your schedule.
10.Order damaged during transit:
If Your order has been damaged in transit, please contact the Customer Care Executive, who will be happy to assist You.